FAQs

How long does shipping take?

Orders usually arrive within 5–12 business days. We only ship within the USA, so you don’t have to worry about international delays. Once your order ships, we’ll email you a tracking number so you can follow it every step of the way.

Do you offer free shipping?

We do not offer free shipping at this moment. Standard delivery is available for $2.99, and express delivery is $4.99. No additional charges apply.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. Once your return is inspected and approved, we’ll process your refund to the original payment method.

For any questions or to start a return, contact us at support@kitelyshop.com

Are your products covered by a warranty?

At this time, our products do not come with a warranty. If you have an issue with your order, reach out to us at support@kitelyshop.com and we’ll do our best to help.

What payment methods do you accept?

We accept major payment methods including Visa, Mastercard, PayPal, Apple Pay, and Google Pay. All payments are processed securely for your safety.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. You can use it on the courier’s website to see the latest updates.

Do you ship internationally?

No, we currently ship only within the USA.

Can I change or cancel my order after placing it?

We process orders quickly. If you need to change or cancel your order, email us at support@kitelyshop.com within 24 hours of placing it. After that window, we may not be able to make changes.

How long does shipping take?

Orders usually arrive within 5–12 business days. We only ship within the USA, so you don’t have to worry about international delays. Once your order ships, we’ll email you a tracking number so you can follow it every step of the way.